Step 1: Quit the SurfEasy VPN
![65678c3b-980c-47ac-b563-f922748726a9.png](/hc/article_attachments/360030265572/65678c3b-980c-47ac-b563-f922748726a9.png)
Step 1: Click on the shield in the system tray
Step 2: Click on the gear icon
Step 3: Select "Quit SurfEasy VPN"
Step 2: Uninstall SurfEasy from Control Panel
![53f49be2-f93c-4cad-9541-bb6d11f7cea2.png](/hc/article_attachments/360030229891/53f49be2-f93c-4cad-9541-bb6d11f7cea2.png)
Step 3: Download the installer from accounts.surfeasy.com and save it to your computer
![63219edc-c826-48fe-8afc-696e19f085cf.png](/hc/article_attachments/360030229971/63219edc-c826-48fe-8afc-696e19f085cf.png)
Step 4: Instead of double-clicking the icon please right-click and select "Run as Administrator"
![34d39f5e-0732-47ac-ace5-75b2458fd622.png](/hc/article_attachments/360030229991/34d39f5e-0732-47ac-ace5-75b2458fd622.png)
This should re-install the program with all the permissions it needs for the driver set that could be causing this fault.
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