SurfEasy is already Running or Session Timed Out Error Message

STEP 1: Open Task Manager

1. Right-click anywhere on the Task bar
2. Click on Start Task Manager

STEP 2: In Processes, End SurfEasy

1. Click on the Processes Tab.  Windows 8 users click on More Details.
2. Click once on the SurfEasyVPN.exe
3. Click on End Process. Windows 8 users click on End Task.

STEP 3: Open Internet Explorer

In Internet Explorer (not Chrome or Firefox) enter the following directory address and then hit enter. Alternatively you can access the file location using the File Explorer

C:\ProgramData\SurfEasyService\  

STEP 4: Delete the file account_info.se

1. Right-click the file account_info.se it may also just be called account_info
2. Click on Delete

STEP 5: Double-click on the SurfEasy desktop shortcut and Sign In again