Unable to install a Critical Update on Windows 10 or 8.1

Some users are unable to install the latest updates or the software says that "Update failed, previous version of SurfEasy has been installed".  To overcome these issues, please follow the below instructions.

STEP 1: Right-click on your Task Bar and click on "Task Manager"

STEP 2: Click on "More Details" in Task Manager

STEP 3: Scroll Down the list until you find "SurfEasy VPN"

1. Click once on SurfEasy VPN
2. Click on End Task

STEP 4: Open your browser and log in to accounts.surfeasy.com

1. Right-click on the Windows option
2. Click on "Save link as" (it may appear as save target as also)

STEP 5: Save the installer onto the Desktop

1. Click on Desktop in the folder selection window
2. Click Save

STEP 6: Run the installer as an administrator

1. Right-click on the Installer icon on your Desktop
2. Click on Run as administrator

Allow the program to run and the latest version will be installed.