Step 1: Tap and hold on the SurfEasy icon for approximately 10 seconds
![180eabd1-2127-4823-8cdc-e2ff31a56015.png](/hc/article_attachments/360030143071/180eabd1-2127-4823-8cdc-e2ff31a56015.png)
Step 2: Tap continue when the Restore Purchases prompt appears
![7481dbfc-47bc-4755-9f5a-3bd53c92a396.png](/hc/article_attachments/360030172272/7481dbfc-47bc-4755-9f5a-3bd53c92a396.png)
After tapping "Continue" please follow the prompts to sync your plan to the account. If the issue persists please forward your digital receipt to support@surfeasy.com.
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