I am getting a "Negotiation with server failed" or "VPN cannot connect to server" error message

If you are receiving a server error message please try the fixes provided below to get you back up and running with SurfEasy

Please try changing your region in the application

It is possible that there could be an issue with the server you are currently connected to. If this is the case please try changing the region to connect to another server

Step 1: Tap on the Menu

Step 2: Tap on "Change Region"

Tap on the region that you would like to try connecting to. After tapping on this region the application will attempt to connect to this server.

Please try reinstalling the VPN profile

Step 1: Tap on the Menu

Step 2: Tap on "Help"

Step 3: Tap "Reinstall Profile" and follow the prompts on the screen.

The prompts may ask for your passcode or Touch ID for your device. You will need to provide these when you are prompted to allow the profile to be reinstalled.

If the issue persists after following the instructions in this guide please contact support at [e-mail] or at the number below:

USA & Canada: 1-888-743-8102

UK: 0800-011-9492